Flying Above the Ground Drama

For a variety of reasons, I decided to visit my family in the Vancouver area in October. That said, the next few posts are going to be focused out west, on some of the wonderful sights and experiences I had while visiting British Columbia and my family, who I love immensely but who also drive me nuts (I’m sure that statement is echoed by everyone ever). Besides, it seems timely with Thanksgiving approaching here in the United States.

October 9th was the day I chose to fly out. Because my husband is basically the most amazing person ever, he got up at 3:30am with me to drive me to the airport in Pittsburgh to make sure I was there on time for my 7:00am flight. By 7:00am, the airport in Pittsburgh is getting pretty busy but I’ve got a few tricks up my sleeve to make things a bit easier in Pittsburgh. The most important trick is going to the alternative security checkpoint if the queue for the main check point is longer than the area that is roped off. This decision rarely backfires.

Naturally, after subjecting my husband to such torture, my flight out of Pittsburgh is delayed. Indeed, it is eventually delayed so much that it appears that my layover in San Francisco will be a staggering seven minutes. And while I packed excellent hiking shoes, I was not wearing appropriate footwear for running between terminals.

I had chosen my seats ahead of time to guarantee aisle seats all the way. I knew that on a six hour flight there’d be multiple trips to the bathroom. Of course, as I board there is a rail thin teenager in my seat who wants to bargain with me so I can take a middle seat somewhere else in the plane. I felt bad for her luck, but I’m a larger person with a small bladder.

I settle into my seat and try to get some sleep but the behavior of the passenger next to me kept waking me up. Perhaps the most bizarre behavior was smoking her e-cigarette. I had not really seen an e-cigarette so up-close before so at first, when she was assembling it, I was getting concerned about what on earth this woman was assembling. She was about 10 seconds away from me hailing a flight attendant for suspicious behavior when she put it in her mouth and began smoking. I’m not sure what the rules are on plans with e-cigs so I let it go. I was exhausted.

When we arrive in San Francisco, I turn my phone on while we’re still on the tarmac to discover that I had been re-booked onto a later flight that was not only two hours later, but was then delayed by three more hours. I was a little frustrated to suddenly have a five hour layover in San Francisco. But when I got off the plane, I found my original flight to Vancouver had also been delayed. It was still in San Francisco and I had more than seven minutes to make the connection. I had about 10 minutes. It didn’t change the fact the slip-on shoes I was wearing were simply not made for the event. I sprinted anyway. I dreamed I was a ferret covered in vegetable oil on a Red Bull high.

The gate I was at was a cluster. They were trying to get two flights out at the same time out of the same gate. What on earth? It was chaotic. I just wanted to make sure I had a seat on this plane. However, it seemed like a lot of people had substantially more serious problems than I did. For example, the individuals ahead of me had their ticket canceled. They were beginning to board the Vancouver flight when I finally talked to a gate agent who confirmed, I did have a seat on this flight. That, in fact, in that moment I was reserved on two flights. This is one of those magical times that even though everything was going wrong, United Airlines made a very positive impression because they had me covered in duplicate.

I breathed a sigh of relief as I boarded the plane. The flight to Vancouver was short and sweet compared to the first flight. Indeed, it felt like the walk to Canada Customs at the Vancouver airport took longer than the flight (thankfully, it is at least a pretty walk—just very difficult when you really, really need a rest room). One cool thing here is that if you have a Canadian passport you can go through the “electronic border.”

The electronic border is a kiosk where you can put in your customs declaration form and answer a few questions and, in most cases, it’ll print out a confirmation to hand to a single officer on your way out of the queue and you’ve just welcomed yourself to Canada. I thought it was really neat. It saved me some time.

This point in time was also the peak of Ebola cases in the United States. Prior to leaving the international arrivals area that is controlled by customs, I was asked a few brief questions to ensure I had not recently been in one of the areas recently afflicted by Ebola.

After over 14 hours of being indoors or on planes, it was heavenly to walk out in the drizzly dampness of the Pacific Northwest. Dad promptly took me for a poutine burger and we visited my grandmother (who turned 96 on November 12!).

Good grief, I hate air travel.

Winter Air Travel Tips

I hope everyone had a wonderful holiday! Chris and I just returned from visiting my family in western Canada and have finally caught up on sleep and readjusted to the time zone—although I still haven’t readjusted to the colder weather in West Virginia.

Winter travel can be challenging! Roads are subject to snow and ice, storms impact air travel even if neither origin nor destination are affected, and delays days ago can send shockwaves through schedules of buses, planes, and trains everywhere. Our experience flying from Pittsburgh to Seattle on Christmas Day epitomized winter holiday travel struggles. A few tips and tricks helped us make the best of a bad situation.

First, before even leaving the apartment in Morgantown, we decided we were only going to do carry-on luggage. This meant we had to make a few sacrifices in terms of personal care items and clothing (we had to do a load of laundry in the middle of the trip). But given the flight schedule nightmare we were about to endure, this saved us a lot of hassle.

When we arrived at the airport in Pittsburgh, having already printed our boarding passes and checking no luggage, we proceeded directly to security. While in line it looked like something was unusual about our flight. As soon as we cleared security we proceeded directly to the gate for our flight (despite being 90 minutes prior to scheduled departure) to verify our flight information. Our flight to Washington, DC (Dulles) was delayed by 4 hours. This delay was great enough to cause us to miss our connecting flight to Seattle.

At this point, I left Chris to wait in line to rebook while I called United Airlines. I was able to talk to customer service at United and get rebooked on a flight faster by calling. Once you realize you will not make your connecting flight, you must immediately act to find an alternative. Sometimes the alternative flight leaves a few minutes before your original flight was scheduled, you don’t want to miss out on these options by spending hours in line at the airport. In the 45 minutes it took a United representative to rebook us by phone, the line Chris was standing in did not move.

So we were rebooked onto Delta Airlines at no charge to us. While United cannot control the weather and does not owe us vouchers for the delay, it is still their responsibility to get their paying customers to their final destination in as timely a manner is possible. Had we checked our bags in this situation, they could have still gone to DC and been delayed into Seattle.

While we were flying into Seattle, it was not our final destination. Our final destination was Vancouver, B.C. We had decided to rent a car for this leg of the trip (after realizing two bus tickets cost more than renting a car). This leads me to two points. First, if you are not traveling alone and rely on ground transportation to get somewhere beyond the immediate metro area of your airport, compare that cost to the cost of a one-way rental. Second, rental car companies hate having cars go un-rented. If a car is sitting on their lot, it is not making money. Even if you have a reservation, if there is a change to your arrival time and, correspondingly, your pick up time, call them and tell them you are still coming to rent that car!

We arrived in Seattle five hours later than we had originally planned, but were still able to make it from Pittsburgh to Seattle and ultimately to Vancouver with all of the belongings we had brought with us. It was a challenge but a few tips and tricks made the best of an inconvenient situation. To summarize:

  • Travel with carry-on luggage only if you can!
  • If your flight is not on or does not appear as printed on your boarding pass on the departure screens in the airport, immediately find someone with your airline to confirm details.
  • If you need to be rebooked, it is good to both stand in line and call an airline’s customer service number, time is of the essence!
  • If the metro area of you final airport is not your final destination compare the cost of bus/rail service to the cost of a one-way car rental.
  • If you are renting a car and your pick up time changes, call to let them know you are still coming.